Frequently Asked Questions
Everything you need to know about shopping with Maya & Henry's.
What is the standard shipping timeframe for orders?
We offer standard shipping which typically takes 3-5 business days for domestic orders. International shipping times vary by location, generally arriving within 7-14 business days.
What is your return and exchange policy?
We accept returns and exchanges on all unworn items with original tags attached within 30 days of delivery. Please note that sale items are final sale and cannot be returned.
How do I know which size will fit me best?
Each product page features a detailed size guide with specific measurements. If you are between sizes, we recommend sizing up for a more relaxed fit or checking the 'Fit Notes' section for fabric stretch details.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay. We also offer 'Buy Now, Pay Later' options through Klarna and Afterpay.
Are your materials sustainably sourced?
At Maya & Henry's, we prioritize quality and ethics. 80% of our current collection is made from organic cotton, recycled polyester, or linen, and we work exclusively with fair-trade certified factories.
Can I track my order once it has been placed?
Yes, once your order ships, you will receive an email confirmation containing a tracking number and a link to monitor your package's progress in real-time.